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1. NHẬN XÉT

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2. GIỚI THIỆU SÁCH

Delivering Happiness

In his first audiobook, Tony Hsieh – the widely-admired CEO of on-line shoe retailer, Zappos, explains how he created a unique culture and commitment to service that aims to improve the lives of its employees, customers, vendors and backers. Using anecdotes and stories from his own experiences and from other companies, Hsieh provides concrete ways that companies can achieve unprecedented success. Even better, he shows how creating happiness and record results go hand-in-hand. He starts with the ‘Why’ in a section where he narrates his quest to understand the science of happiness. Then he runs through the ten Zappos ‘Core Values’ such as ‘Deliver WOW through Service,’ ‘Create Fun and A Little Weirdness’ and ‘Build a Positive Team and Family Spirit’ and explains how you and your colleagues should come up with your own. Hsieh then details many of the unique practices at Zappos that have made it the success it is today, such as the philosphy of allocating marketing money into the customer experience, thereby allowing repeat customers and word-of-mouth be their true form of marketing. Seashore download mac. He also explains why Zappos’s main priority is company culture and his belief that once you get the culture right, everything else – great customer service, long-term branding – will happen on its own. Finally, Hsieh explains how Zappos employees actually apply the Core Values to improving their lives outside of work – and to making a difference in their communities and the world.

3. THÔNG TIN SÁCH

Công ty phát hành Hachette Book Group
Nhà xuất bản Hachette Book Group
Tác giả Tony Hsieh
Ngày xuất bản 12-2012
ISBN-13 9781455508907
Kích thước 179 x 127 x 23 mm
Loại bìa Paperback
Số trang 304
ISBN-10 9781455508907
SKU 2347359474181

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Delivering Happiness PDF
By:Tony Hsieh
Published on 2010-06-07 by Hachette UK

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Pay brand-new employees $2,000 to quit Make customer service the responsibility of the entire company-not just a department Focus on company culture as the #1 priority Apply research from the science of happiness to running a business Help employees grow-both personally and professionally Seek to change the world Oh, and make money too . . . Sound crazy? It's all standard operating procedure at Zappos, the online retailer that's doing over $1 billion in gross merchandise sales annually. After debuting as the highest-ranking newcomer in Fortune magazine's annual |Best Companies to Work For| list in 2009, Zappos was acquired by Amazon in a deal valued at over $1.2 billion on the day of closing. In Delivering Happiness, Zappos CEO Tony Hsieh shares the different lessons he has learned in business and life, from starting a worm farm to running a pizza business, through LinkExchange, Zappos, and more. Fast-paced and down-to-earth, Delivering Happiness shows how a very different kind of corporate culture is a powerful model for achieving success-and how by concentrating on the happiness of those around you, you can dramatically increase your own. #1 New York Timesand Wall Street Journal bestseller

This Book was ranked at 7 by Google Books for keyword Processes Infrastructure Customer Relations Business Money.

Book ID of Delivering Happiness's Books is va01AQAAQBAJ, Book which was written byTony Hsiehhave ETAG 'Km0cj1wCVDM'

Book which was published by Hachette UK since 2010-06-07 have ISBNs, ISBN 13 Code is 9780446576314 and ISBN 10 Code is 044657631X

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Book which have '272 Pages' is Printed at BOOK under CategoryBusiness and Economics

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